19/6/2017 4 Comments The Musings of a merchandising sales girl... t-shirts, programmes, you know the kinda thingLast week I spent two days at concerts. At one of those, I was a last minute guest, having scored a spare ticket from a friend. The other one, I worked at the event in a role that I had not done in about fifteen years. In the wake of the recent terror attacks, there was, for some, a sense of fear and concerns about safety. For me, I'd not felt safer with full credit going to venue security at both stadiums and the atmosphere immense showing the spirit of people carrying on.
The motivation for writing this is more a reflection on the gig that I worked at. I've always maintained that no matter what direction Portfolio People takes, I shall always maintain my own personal work portfolio. Let's be candid here, my main motivation for working this particular day was cash flow. But what did I learn:
Perhaps the most important takeaway - and constant for me, is the 'raw' customer facing aspect. In fifteen years, some things have changed....like how we take payments. But the things that matter haven't; banter with customers (which we now excel at!), the odd complainer, or chancer and the importance of manners. In a world where customer experience is a buzz word, maybe it's time for all those involved to get back to basics.
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